Frequently Asked Questions
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The PG25 supports up to two 8K displays at 60Hz or three 4K displays at 144Hz allowing for ultra-high-resolution setups ideal for professional workflows environments. You can also find our 4K 2.0 HDMI and 8K 2.1 HDMI Adapter Cable that has a female HDMI and male USB-C connection to plug in your displays.
The PG20 Pro Thunderbolt 4 Hub offers transfers speeds of up to 40Gb/s, while the PG25 Pro Thunderbolt 5 offers transfer speeds of up to 80Gb/s. The PG25 Pro Dock is equipped with 1x Thunderbolt 5 (140W) upstream port, 3x Thunderbolt 5 (15W) downstream ports, 2x USB-A 3.2 Gen 2 ports, 2x USB-C 3.2 Gen 2 ports, a 3.5mm audio jack, and an Ethernet 2.5 GbE port. The PG20 Pro Hub is equipped with 1x Thunderbolt 4 (85W) upstream port, 3x Thunderbolt 4 (15W) downstream ports, and a USB-A 3.2 Gen 2 port. The PG20 Pro Hub and PG25 Pro Dock are ideal for professional workflow environments enabling users to have the flexibility to customize and organize their setup. Both have a patented magnetic base which includes a metal plate to adhere to any surface and have a magnetic top base to mount up to two ProGrade Digital Readers or Pro Mini SSD.
Some devices that are equipped with a Thunderbolt 5 port(s) for example are as follows: MacBook Pro 16" M4 with Pro Max chip, Mac Mini M4, and Razer Blade 18 (2024). For other models' compatibility with Thunderbolt 5, please check the device's specifications.
The package contains an 180W external power supply and a Thunderbolt 5 certified cable.
The PG25 Pro Dock is equipped with 1x Thunderbolt 5 (140W) upstream port, 3x Thunderbolt 5 (15W) downstream ports, 2x USB-A 3.2 Gen 2 ports, 2x USB-C 3.2 Gen 2 ports, a 3.5mm audio jack, and an Ethernet 2.5 GbE port. The PG20 Pro Hub is equipped with 1x Thunderbolt 4 (85W) upstream port, 3x Thunderbolt 4 (15W) downstream ports, and a USB-A 3.2 Gen 2 port.
No, the PG25 Pro Thunderbolt 5 Dock does not require any drivers to be set up. Simply connect the PG25 Pro Dock to your computer using the included Thunderbolt 5 certified cable and plug in the power supply. Once connected, you can plug in other devices to the hub, and they will be ready to use.
Yes, the PG25 Pro Dock works with both Window and Mac devices. To take advantage of the PG25 Pro Dock full performance capability, the device will need to have Thunderbolt 5 port(s) and is also compatible with Thunderbolt 4 and other USB-C devices.
The PG25 supports up to two 8K displays at 60Hz or three 4K displays at 144Hz allowing for ultra-high-resolution setups ideal for professional workflows environments. You can also find our 4K 2.0 HDMI and 8K 2.1 HDMI Adapter Cable that has a female HDMI and male USB-C connection to plug in your displays.
The PG25 Pro Dock is equipped with 1x Thunderbolt 5 (140W) upstream port, 3x Thunderbolt 5 (15W) downstream ports, 2x USB-A 3.2 Gen 2 ports, 2x USB-C 3.2 Gen 2 ports, a 3.5mm audio jack, and an Ethernet 2.5 GbE port. The PG20 Pro Hub is equipped with 1x Thunderbolt 4 (85W) upstream port, 3x Thunderbolt 4 (15W) downstream ports, and a USB-A 3.2 Gen 2 port.
The fan is likely to activate during high-bandwidth tasks, such as simultaneous, heavy data transfers from multiple high-speed storage devices or while supporting high-resolution/high-refresh-rate displays.
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